Hospitality & tourism outsourcing to the Philippines

Hospitality and tourism organizations often deal with fluctuating demand due to seasonal trends requiring effective resource management and marketing strategies.

Meeting ever-evolving customer expectations for personalized experiences and quick service delivery can be demanding in a competitive industry.

Recruiting and retaining skilled staff, especially during peak seasons, can be a persistent struggle, impacting service quality.

Navigating complex and changing regulations related to tourism, safety and health can pose legal and operational challenges for businesses.

Why MicroSourcing?

No hidden costs. No unforeseen risks.

When you partner with the strongest provider, you get the best outcome.

750+ active clients across various industries

9,000+ offshore employees

13 strategically located offices

Offshoring back-office functions like reservations, data entry and customer support can lead to cost savings, allowing businesses to allocate resources more efficiently.

Offshore contact centres can provide 24/7 customer support, accommodating different time zones and ensuring quick responses to inquiries.

Offshore teams can offer multilingual support and cultural insights, enhancing the guest experience for international travelers.

Offshore analysts can conduct market research, helping organizations stay informed about industry trends and customer preferences, enabling data-driven decision-making.

What our clients say

Dan Hastings Chief Financial Officer of Oaks Hotels and Resorts

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"... grown exponentially since we moved. We found, in Australia, we were challenged by high turnover because it wasn’t a career path for a lot of people, it was a stepping stone to other roles. Our business was just spinning wheels."

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Daniel Oh Group Legal Counsel at Connective

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"What really stood out for us with MicroSourcing was the amount of control we got over staff selection, the IT setup, cybersecurity measures, data protection and the level of support, both in Manila and locally in Australia."

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Luke Loeffler Senior Director for Operations at EagleView Technologies

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"Take advantage of the direct control and freedom to implement processes and the true partnership that MicroSourcing offers."

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Darren Gunton General Manager of Marketing at Total Tools

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"What I love most about partnering with MicroSourcing is it just makes my life easier."

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Frequently asked questions

What is outsourcing in hospitality?

Outsourcing in hospitality involves contracting third-party providers to handle various non-core functions such as IT support, booking and accomodations and customer service, allowing hotels and resorts to focus on core operations like guest experience and management.

What are the drawbacks to using outsourcing in the case of a hotel?

Drawbacks of outsourcing for hotels can include potential quality control issues, loss of direct control over service standards, communication challenges with external providers and the risk of dependency on third parties for critical services.

Why is hospitality and tourism outsourcing to the Philippines a good idea?

Outsourcing hospitality and tourism services to the Philippines can be advantageous due to the country's skilled workforce proficient in English, cost-effectiveness compared to Western countries, cultural affinity with Western markets and robust infrastructure supporting tourism and hospitality industries.