Outsource collection specialists to the Philippines

How it works

Improve your collections capabilities with dedicated Filipino teams.

Need help managing and collecting overdue payments and debts? Are your outstanding accounts overdue with customers who have missed payments? Experienced teams in the Philippines are skilled at managing the most crucial debt collection tasks.

Why MicroSourcing?

No hidden costs. No unforeseen risks.
When you partner with the strongest provider, you get the best outcome.
active clients across various industries
750+ active clients across various industries
offshore employees
9,000+ offshore employees
strategically located offices
13 strategically located offices

What are the benefits of outsourcing collection specialists to the Philippines?

How experienced are our collection specialists?

Our collection specialists offer different levels of expertise depending on the support you require.

Junior

1 - 2 years of collections experience

Assists in financial data collection, analysis and reporting.
Supports senior team members in financial research and modeling.
Learns and applies financial principles and industry regulations under supervision.

Intermediate

2 - 4 of collections experience

Manages a larger portfolio of overdue accounts, requiring more efficient time management and organization skills.
Negotiates and arranges complex payment plans with customers, taking into consideration individual financial situations and account histories.
Develops strategies to address challenging cases, such as highly delinquent accounts or disputes, using problem-solving skills and experience in the field.

Senior

4+ years of collections experience

Provides guidance and mentorship to junior and intermediate collections team members, assisting them in resolving difficult cases and developing their skills.
Handles escalated customer inquiries and complaints, utilizing extensive experience and interpersonal skills to diffuse tensions and find mutually acceptable solutions.
Collaborates with management to optimize collections processes, suggesting improvements and implementing best practices to enhance overall debt recovery efficiency.

What tools are our collection specialists trained in?

  • salesforce
  • Aspect Dialer
  • PayPal
  • FICO_logo_blue_2019
  • DocuWare
  • mailchimp logo
  • TLOxp
  • ComplyARM-Dashboard-Logo-1
  • callrail
  • Tableau_Logo

What our clients say

Daniel Hastings

Dan Hastings Chief Financial Officer of Oaks Hotels and Resorts

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"... grown exponentially since we moved. We found, in Australia, we were challenged by high turnover because it wasn’t a career path for a lot of people, it was a stepping stone to other roles. Our business was just spinning wheels."
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Daniel Oh

Daniel Oh Group Legal Counsel at Connective

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"What really stood out for us with MicroSourcing was the amount of control we got over staff selection, the IT setup, cybersecurity measures, data protection and the level of support, both in Manila and locally in Australia."
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Luke Loeffler

Luke Loeffler Senior Director for Operations at EagleView Technologies

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"Take advantage of the direct control and freedom to implement processes and the true partnership that MicroSourcing offers."
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Darren Gunton

Darren Gunton General Manager of Marketing at Total Tools

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"What I love most about partnering with MicroSourcing is it just makes my life easier."
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How does offshoring with MicroSourcing work?

1
collaborate

Collaborate

We discuss your offshore resourcing requirements
2
recruit

Recruit

We recruit and employ your offshore team
3
Support

Support

We support the operation of your offshore team
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Frequently asked questions

What is a collection specialist?

A collection specialist is a professional responsible for managing and pursuing the collection of outstanding debts owed to a company or organization.

What does a collections specialist do?

Their primary role is to contact debtors, negotiate payment arrangements and work towards recovering unpaid bills or loans.

Why outsource debt collection?

Outsourcing can be more cost-effective than maintaining an in-house collection department, as it eliminates the need for hiring, training and managing dedicated staff.

Interested in recruiting collection specialists in the Philippines?

Our friendly experts can answer any questions you have or provide a free consultation to discuss how offshoring can work for you. We’ll get back to your inquiry within one business day.

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What other roles can you outsource to the Philippines?

Want to enquire about hiring offshore collection specialists?