Outsource customer service representatives to the Philippines

Looking to significantly improve customer satisfaction? Want to provide high-quality customer service to your target audience? Experienced teams in the Philippines are skilled at managing the most crucial customer service tasks, including customer complaint resolution and online channel support.

What is outsourced customer service?

Outsourced customer service sees businesses partner with offshore providers that provide strategic and practical support with consumer-facing tasks. It is particularly beneficial for managing contact center-related tasks and a popular option for small to medium-sized businesses that want to boost customer satisfaction rates and increase staff retention.

At a time when customer experience is constantly evolving and more complex than ever, working with an offshore team or individual allows business owners and managers to meet the increased demands of their customers, better support their employees and boost growth.

Why does it pay to outsource customer service representatives?

No matter your industry, no matter your product or service, few factors impact a business’s bottom line like customer service. Studies have shown that an incredible 78% of customers will walk away from a brand on the back of just one negative customer experience. With consumer expectations on the rise and increasing pressure on budgets, it is little wonder so many businesses are looking for a new way of doing customer service.

Turning to overseas markets is not just about saving money - although there is a lot to like about labor cost savings of up to 70%. Offshore customer service and contact center representatives boast exceptional English-speaking skills and take immense pride in their commitment to their onshore partners. Customers are more satisfied, balance sheets look more impressive and internal teams can dedicate their precious time to other tasks.

Ultimately, outsourcing customer service is all about achieving cost-effective consumer care without sacrificing quality.

What tools are our customer
service representatives trained in?

Just as a tradesman is only as good as their tools, one of the keys to success for customer service representatives is effective use of tools and systems. Failure to properly understand their efficiency, identify gaps and address areas of concern can result in unnecessary headaches. Fortunately, MicroSourcing’s customer service representatives are trained in leading technologies that make life better for both them and the consumers they serve.

Tips for employing Filipino customer service representatives

• A 15% share of the global outsourcing market
• More than 1.3 million Filipinos employed in the industry
• The third largest English-speaking population in the world and one of the highest English literacy rates in Asia.

Deciding to outsource customer service to the Philippines makes sense but there are a few factors to consider when taking the next step.