Job role

Outsource customer service representatives to the Philippines

How it works
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Improve your customer service capabilities with dedicated Filipino teams.

Looking to significantly improve customer satisfaction? Want to provide high-quality customer service to your target audience? Experienced teams in the Philippines are skilled at managing the most crucial customer service tasks, including customer complaint resolution and online channel support.

Why MicroSourcing?

No hidden costs. No unforeseen risks.
When you partner with the strongest provider, you get the best outcome.
active clients across various industries
750+ active clients across various industries
offshore employees
9,000+ offshore employees
strategically located offices
13 strategically located offices

What are the benefits of outsourcing customer service representatives to the Philippines?

How experienced are our customer service representatives?

Our customer service representatives offer different levels of expertise depending on the support you require.

Junior

1-2 years of customer service experience

Customer complaint resolution
Customer request processing
Social media chat support
Phone support
Email support.

Intermediate

2-4 years of customer service experience

Expert product knowledge
CRM database management
Customer order and application support
Phone support
Technical support.

Senior

4+ years of customer service experience

Training junior customer service representatives
KPI management
Monthly reporting to senior management
Expert troubleshooting
Streamlining processes.

What tools are our customer service representatives trained in?

  • Zendesk
  • sprout-social
  • hootsuite
  • Mailchimp
  • Apple Business Chat
  • facebook
  • surveymonkey
  • Slack
  • recurly
  • NICE inContact CXone
  • EZ Office Inventory
  • Boss Solutions Suite
  • jira
  • LiveAgent
  • freshdesk

What our clients say

Daniel Hastings

Dan Hastings Chief Financial Officer of Oaks Hotels and Resorts

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"... grown exponentially since we moved. We found, in Australia, we were challenged by high turnover because it wasn’t a career path for a lot of people, it was a stepping stone to other roles. Our business was just spinning wheels."
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Daniel Oh

Daniel Oh Group Legal Counsel at Connective

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"What really stood out for us with MicroSourcing was the amount of control we got over staff selection, the IT setup, cybersecurity measures, data protection and the level of support, both in Manila and locally in Australia."
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Luke Loeffler

Luke Loeffler Senior Director for Operations at EagleView Technologies

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"Take advantage of the direct control and freedom to implement processes and the true partnership that MicroSourcing offers."
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Darren Gunton

Darren Gunton General Manager of Marketing at Total Tools

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"What I love most about partnering with MicroSourcing is it just makes my life easier."
Read Case Study

How does offshoring with MicroSourcing work?

1
collaborate

Collaborate

We discuss your offshore resourcing requirements
2
recruit

Recruit

We recruit and employ your offshore team
3
Support

Support

We support the operation of your offshore team
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Frequently asked questions

What is customer service outsourcing?

Customer service outsourcing involves hiring external service providers to handle customer inquiries, support and issue resolution on behalf of a company, typically through call centers or virtual assistants.

Is it cheaper to outsource customer service?

Outsourcing customer service can be cost-effective due to reduced operational costs, especially in regions with lower labor costs. Companies can also save on infrastructure and training expenses.

How do you outsource a call center?

To outsource a call center, businesses typically research and select a reputable outsourcing provider, define service requirements and metrics, establish communication channels and protocols and conduct training and quality assurance to ensure service standards are met.

Do consumers benefit from outsourcing?

Consumers can benefit from outsourcing through improved service accessibility, quicker response times, extended service hours and potentially lower costs for companies, which could be passed on as savings or improved service quality.

Why do companies outsource customer service representatives?

Companies outsource customer service representatives to reduce operational costs, access specialized skills and provide 24/7 support to customers. Outsourcing allows companies to focus on core business activities while ensuring high-quality customer service through experienced external providers. This strategy enhances efficiency, scalability, and customer satisfaction.

What are the benefits of hiring outsourced customer service representatives?

Benefits of hiring outsourced customer service representatives include access to specialized skills and expertise, scalability to handle fluctuating call volumes, cost savings compared to in-house staffing, enhanced service flexibility and improved focus on core business functions.

Interested in recruiting customer service representatives in the Philippines?

Our friendly experts can answer any questions you have or provide a free consultation to discuss how offshoring can work for you. We’ll get back to your inquiry within one business day.

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What other teams can you outsource to the Philippines?

Want to enquire about hiring offshore customer service representatives?