You can cut costs significantly
You can grow your team and scale faster
You can remain competitive in a globalized market and offer more affordable pricing to your customers
You can compete in a bigger playing field if you’re a small-medium business and
No matter how big or small you are, you can improve efficiencies and increase your profitability.
Step 1:
Collaborate
Like all great ideas, building an outsourced team starts with a conversation. An initial consultation with an experienced provider is a golden opportunity not only for you to outline potential roles and tasks that you wish to outsource but for them to highlight the depth and breadth of talent they are able to access across both technical and non-technical areas.
Step 2:
Recruitment
Whether an organization is looking to outsource an entire department or specific elements of an in-house division, quality outsourcing providers are well-versed at guiding their clients through the process. This includes outlining potential team structures, with a range of options available depending on the size and demands of the business.
Step 3:
Ongoing support
With your offshore team now ready to go, you can delegate tasks, conduct regular check-ins and manage their output. Importantly, your outsourcing partner is on-hand to support the operation of the team and ensure that you reap the rewards of offshoring such as significantly lowering labor costs without losing skills or impacting quality.
Contact center
In a world where customer experience (CX) has become crucial to not only attracting but keeping business, the outsourcing of contact centers is helping companies not only reduce costs and improve efficiencies but ensure happier customers.
Commonly outsourced contact center roles include:
- Contact Center Agent
- Contact Center Operations Manager
- Team Leaders
- Telemarketer (inbound/outbound)
- Debt Collector
- Quality Assurance
- Training
- Workforce Management
- IT Support.
Healthcare
From medical coders and transcriptionists to data analysts and quality assurance managers, healthcare outsourcing to the Philippines makes good business sense.
Commonly outsourced roles in healthcare include:
- Medical Coder
- Medical Coding Trainer
- Quality Assurance Supervisor/Manager
- Quality Assurance Specialist
- Medical Transcriptionist
- Medical Claims Processor/ Analyst
- Medical Billing Specialist
- Chart Retrieval Specialist.
Data processing
The process of extracting, processing and interpreting data to help guide business planning, strategizing and forecasting is ideally suited for offshore workers. That is why it is among MicroSourcing’s most utilized services.
Commonly outsourced data processing roles include:
- Data Processing Specialists
- Data Entry Specialists
- Data Processing Technicians
- Data Entry Clerks
- Data Processors
- Data Analysts.
Finance and Accounting
With the finance and accounting industries experiencing a global shortage of quality candidates, especially at mid-management level, outsourced teams are a cost-effective and highly efficient solution.
Commonly outsourced roles in finance and accounting include:
- Accountants
- Accounts receivable/payable specialists
- Administrative assistants
- Bookkeepers
- Broker support officers
- Financial advisors
- Financial analysts
- Insurance claims processors
- Loan processors
- Payroll processors
- Procurement officers
- Tax advisors.
Technology
MicroSourcing employs more than 1,000 people in technology roles – the greatest of any functional area – and they collectively allow their onshore colleagues to perform more value-adding activities and identify and leverage tech strategies to capitalize on the predicted market growth.
Commonly outsourced tech roles include:
- Desktop support specialists
- IT helpdesk specialists
- QA testers
- Systems analysts and administrators
- Database administrators
- Java, .NET, PHP, WordPress and web developers
- Web designers.
