Written posts
The importance of healthcare contact center metrics
Customer experience has come a long way in the past decade or so. Banking customers can use mobile apps to connect with service agents. Online..
Offshore solutions for healthcare efficiency
Hospitals and healthcare providers face a unique challenge in their mission to optimize costs – they must do so without compromising care. While all..
Surviving the accounting busy season: an all-inclusive guide
The infamous peak seasons for accountants. You know, those times of the year when coffee becomes your best friend and the office practically turns..
Why healthcare outsourcing is on the rise
For more than two decades, Black Book Research has earned a reputation for having its finger on the pulse of the healthcare sector. Recognized as a..
How AI is improving data management
In late 2020, data strategy expert Deryck B released the first article in a three-part series on the future of data analytics1. Before looking to the..
5 examples of how AI is improving healthcare
The World Economic Forum prides itself on its independence. In its own words: “It is impartial and not tied to any special interests … moral and..
5 top data management software solutions
In late 2022, the Australian Government released a 69-page document that reinforced what many businesses already know – data is a currency all of its..
The complete guide to finance and accounting outsourcing services
Staying ahead often means embracing innovative strategies to streamline operations and maximize efficiency. Enter outsourcing: a game-changing..
The complete guide to outsourcing in education services
When future historians reflect on the pandemic that swept the world in 2020, there is little doubt they will ask serious questions about the response..
The future of healthcare delivery in the U.S.
The U.S. healthcare system, and the industry as a whole, have become somewhat of a battleground between the insurance-based profit-driven model of..
How outsourcing reservations is helping the hotel and hospitality industry
Few industries bore the brunt of the global pandemic quite like hospitality. ‘Social distancing’ is the enemy of a sector that thrives on personal..
7 eCommerce trends to watch in 2024
Every now and then you stumble across a statistic that makes you realize just how far we’ve come from the days when we talked about “looking..