Written posts
AI customer support: benefits, challenges and best practices
The evolution of customer support has been a sight to behold. From the birth of postal systems that allowed businesses to engage with customers in a..
How to overcome revenue cycle management healthcare challenges
Fitch Ratings is one of those organizations that, with a finely worded statement, can send a shudder through an entire industry. As one of America’s..
Tackling the bottom line: strategies for streamlining healthcare operations
For more than 120 years, the American Hospital Association (AHA) has been a leading advocate for all types of hospitals, healthcare networks and..
The power of extension: how offshore teams enhance local workforce dynamics
Picture this: a local team is grappling with tight deadlines or perhaps they lack the specialist expertise needed to push a critical project over the..