BPO/RPO/HRO

    BPO market update: a plan for the future

    BPO market update: a plan for the future

    By Haidee Enriquez |
    March 6, 2025

    Discover insights into what the future holds for the outsourcing sector from one of the industry’s key players.

    Call center script examples and best practices

    Call center script examples and best practices

    By Tony Zapanta |
    March 6, 2025

    Discover the simple tool that helps call center agents to navigate all manner of conversations, including examples of the solution in action.

    How to combat candidate ghosting

    How to combat candidate ghosting

    By Tony Zapanta |
    March 6, 2025

    Discover what candidate ghosting is and how organizations can reduce their chances of being ghosted by potential employees.

    How RPO can improve the candidate experience

    How RPO can improve the candidate experience

    By Sean Baker |
    March 6, 2025

    Find out why more companies are turning to RPO providers to ensure they get the right people for the right jobs.

    Full-time staff vs contractors: The top 5 reasons you should consider working with a BPO

    Full-time staff vs contractors: The top 5 reasons you should consider working with a BPO

    By Sean Baker |
    March 6, 2025

    When outsourcing to an offshore location like the Philippines, there are a few key considerations to note.

    Could Outsourced Customer Service Be Your Secret Weapon?

    Could Outsourced Customer Service Be Your Secret Weapon?

    By Sean Baker |
    March 6, 2025

    Risks come with running an outsourced customer service team. Manage the risks and weigh on the benefits to know if offshore operation fits your..

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