How to outsource customer service
Outsourcing customer service offers cost savings, scalability and enhanced efficiency. Discover the benefits, challenges and best practices.
How to outsource data management services
Discover the benefits of embracing a new way of managing the modern business world’s key asset.
The ultimate guide to outsourcing data processing services
Discover why more businesses are looking for external support to address the data boom.
How to outsource sales support
Discover how outsourcing can help salespeople spend more time actually selling.
How to outsource digital marketing services
Discover how outsourcing is easing the pressure on businesses navigating the modern world of digital marketing.
How to outsource accounting services
Discover the ultimate guide for businesses considering whether to invest in outsourced accounting.
The importance of healthcare contact center metrics
Learn the metrics that make all the difference for healthcare contact center performance.
Healthcare contact center best practices
Discover how healthcare contact centers are changing patient experience for the better.
Offshore solutions for healthcare efficiency
Discover how outsourcing is helping health services pursue a new philosophy of cost-conscious care.
AI customer support: benefits, challenges and best practices
Learn how AI is changing the customer support landscape for the better.
The future of customer service: why 24/7 support is non-negotiable
Why is 24/7 customer service essential in today's digital age? With 51% of people expecting round-the-clock availability, learn how to boost customer..
How outsourcing can help provide 24/7 support to your customers
Discover how outsourcing is helping businesses of all sizes deliver around-the-clock customer support to modern consumers.
From reactive to proactive: using offshore teams to anticipate customer needs
Discover how offshore teams enhance proactive customer service through predictive analytics, personalized outreach and continuous improvement. Learn..
Strategies for ensuring data security in eCommerce
Discover key steps online businesses can take to avoid the scourge of cyber attacks.
5 ways AI is changing customer service
Discover how artificial intelligence is transforming the customer service landscape for the better.
The future of customer experience
The pandemic forced many businesses to step up their CX offerings but the focus is now on how technology and recruitment can help maintain their..
Five ways that chatbots qualify leads
The human touch will always be important in the sales world but technology is helping businesses identify the best people to target for those sales.
Call center script examples and best practices
Discover the simple tool that helps call center agents to navigate all manner of conversations, including examples of the solution in action.
How to balance cost and quality in CX
As businesses look to tighten their fiscal belts, there is no need to sacrifice a positive customer experience in the quest to reduce costs.
5 steps to building an effective communication strategy
Quality communication should be a priority for any business and it starts with developing and deploying a quality communication strategy.
The importance of trust in a digital-first world
There is no excuse to not take the time to consider why trust is important in business and especially in a digital world. Read more in this blog.
The channel-less customer experience
What is a channel-less customer experience, and how can your business implement it to keep up with the needs of today’s connected customer? More in..
How to be where your customers are when it matters
It is one thing to know where people at are at every step of their customer journey. It is another to ensure your business is there to engage with..
Why providing great customer experience is so important
Discover why great customer experience is so important for businesses today and the strategies to implement it successfully. Read more here.
The growing need for Content Moderation
The content moderation sector is tipped to reach up to U.S. $6 billion and it’s little wonder given the impact it can have on a company’s reputation..
The evolution of consumer spending
Studying consumer spending behavior has never been more important as retailers adapt to a world where shoppers want to buy what they want, when they..
The evolution of omnichannel - how to provide an exceptional customer experience
Omnichannel solutions have evolved to cater for the growing number of ways shoppers interact with retailers – but has your business done the same?
A guide to outsourcing tasks for startups
Learn about statistics surrounding startup success rates, how outsourcing can increase those odds and the tasks you can start outsourcing today.
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