How to manage customer data ethically in eCommerce
Learn why treating personal information with care is crucial to modern-day business success.
What is responsible customer data management?
Learn what responsible customer data management is and how to implement it. Explore data types, strategies, tools and ethical considerations for..
How Insurance Firms Benefit from Outsourcing Amid Industry Challenges
Learn how insurance firms are looking offshore for support to navigate what has been called “a particularly volatile age”.
How to choose the right offshore provider for 24/7 customer support
Learn how more businesses are using external partners to achieve round-the-clock support.
How to improve patient experience in healthcare
Discover why more hospitals are investing in strategies that deliver better patient experiences.
How to outsource customer service
Outsourcing customer service offers cost savings, scalability and enhanced efficiency. Discover the benefits, challenges and best practices.
How to outsource sales support
Discover how outsourcing can help salespeople spend more time actually selling.
The future of customer service: why 24/7 support is non-negotiable
Why is 24/7 customer service essential in today's digital age? With 51% of people expecting round-the-clock availability, learn how to boost customer..
Call center script examples and best practices
Discover the simple tool that helps call center agents to navigate all manner of conversations, including examples of the solution in action.
How to balance cost and quality in CX
As businesses look to tighten their fiscal belts, there is no need to sacrifice a positive customer experience in the quest to reduce costs.
Why providing great customer experience is so important
Discover why great customer experience is so important for businesses today and the strategies to implement it successfully. Read more here.
The evolution of omnichannel - how to provide an exceptional customer experience
Omnichannel solutions have evolved to cater for the growing number of ways shoppers interact with retailers – but has your business done the same?
5 outsourcing trends in the Philippines
Discover how the Philippines is embracing change to stay at the top of the offshoring world.
How to ensure client experience is at the center of your accountancy firm
Read this blog for three key steps that will ensure you're integrating your offshore team into your onshore team effectively.
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