Outsourcing Blog | BPO Industry News and Events | MicroSourcing

AI customer support: benefits, challenges and best practices

By Tony Zapanta |

March 27, 2025

Learn how AI is changing the customer support landscape for the better.

The future of customer service: why 24/7 support is non-negotiable

By Sean Baker |

March 19, 2025

Why is 24/7 customer service essential in today's digital age? With 51% of people expecting round-the-clock availability, learn how to boost customer..

From reactive to proactive: using offshore teams to anticipate customer needs

By Tony Zapanta |

March 19, 2025

Discover how offshore teams enhance proactive customer service through predictive analytics, personalized outreach and continuous improvement. Learn..

Innovate or stagnate: how offshoring empowers organizations to embrace digital change

By Tony Zapanta |

March 19, 2025

Outsourcing is changing the game for businesses keen to embrace digital transformation.

How AI is impacting the accounting and finance sector

By Sean Baker |

March 6, 2025

Discover why artificial intelligence is set to be a game-changer for accountants and their clients.

5 ways AI is changing customer service

By Sean Baker |

March 6, 2025

Discover how artificial intelligence is transforming the customer service landscape for the better.

How AI is improving data management

By Edgar Reyes |

March 6, 2025

Discover how artificial intelligence is changing the world of data management for the better.

5 examples of how AI is improving healthcare

By Edgar Reyes |

March 5, 2025

Discover how artificial intelligence is helping deliver better care for patients and lower costs for providers.

5 top data management software solutions

By Edgar Reyes |

March 5, 2025

Discover why data management strategies are essential in the digital world and the best software to help enhance your performance.

Trends in construction and engineering services outsourcing

By Sean Baker |

March 19, 2025

Discover the biggest challenges facing construction and engineering firms and how looking for talent offshore can help.

The 7 Best FP&A Software and Financial Planning Software Tools for 2025

By Sean Baker |

March 5, 2025

What is FP&A and why is it important for organizations?

2023 financial services market update

By Sean Baker |

March 6, 2025

Discover the top trends, key factors and country-by-country insights set to shape financial services in 2023.

BPO market update: a plan for the future

By Haidee Enriquez |

March 6, 2025

Discover insights into what the future holds for the outsourcing sector from one of the industry’s key players.

What are the most in demand skills?

By Sean Baker |

March 19, 2025

Stay informed about the latest skills trends and how to stay competitive, discover opportunities and the challenges ahead.

5 banking and finance trends for 2025

By Alex Netteton |

March 20, 2025

Discover the issues and trends that are defining the modern world of institutional finance.

6 digitalization trends transforming the banking industry

By Tony Zapanta |

March 5, 2025

Digitalization is changing the game. Discover the top 6 trends driving the digital revolution on our blog.

Top business trends of the year: stay ahead of the game

By Sean Baker |

March 6, 2025

Stay ahead of the game with these top business trends shaping the global marketplace.

Tech trends we'll see this year

By Tony Zapanta |

March 19, 2025

Hyperautomation, artificial intelligence, anywhere operations and the rise of 5G are some of the top technology trends we’ll see in 2021.

The impact of AI on business

By Tony Zapanta |

March 19, 2025

Learn how AI is impacting different business sectors and how your business can embrace AI to enhance operations in this blog.

The future of customer experience

By Sean Baker |

March 6, 2025

The pandemic forced many businesses to step up their CX offerings but the focus is now on how technology and recruitment can help maintain their..

Five ways that chatbots qualify leads

By Tony Zapanta |

March 6, 2025

The human touch will always be important in the sales world but technology is helping businesses identify the best people to target for those sales.

How can tech companies leverage metaverse outsourcing?

By Tony Zapanta |

March 19, 2025

The metaverse is shaping as the greatest tech revolution since the internet - but what is it and how can your company benefit?

How eCommerce chatbots can boost sales and customer retention

By Tony Zapanta |

March 6, 2025

AI-powered chatbots are changing the way eCommerce businesses deliver customer service.

Social commerce trends: what you need to know

By Tony Zapanta |

March 19, 2025

Discover the statistics around social commerce and the trends that your organization should embrace.

The gig economy: a liquid workforce

By Tony Zapanta |

March 19, 2025

Discover what the gig economy is, the impact of the gig economy on various markets and how you can benefit from investing in this fast-growing liquid..

The ultimate guide to Industry 4.0 – inside the fourth industrial revolution

By Sean Baker |

April 4, 2025

A complete guide to Industry 4.0. Learn how the fourth industrial revolution can help a business streamline its operations and procedures.

7 eCommerce trends to watch in 2024

By Edgar Reyes |

March 6, 2025

Discover the concepts and innovations that will drive the eCommerce agenda in the next year.

The importance of trust in a digital-first world

By Sean Baker |

March 19, 2025

There is no excuse to not take the time to consider why trust is important in business and especially in a digital world. Read more in this blog.

The future of B2B sales: the new buying journey

By Sean Baker |

March 19, 2025

Learn about the future of B2B sales in this blog here.

Key technology for hybrid workplaces

By Sean Baker |

March 19, 2025

Remote work is here to stay and new technologies are playing a crucial role in enhancing the modern hybrid workplace.

Knowledge management software tools

By Tony Zapanta |

March 19, 2025

As companies realize the growing importance of storing and sharing knowledge with ease, innovative software tools are making a world of difference.

The benefits of outsourcing bank marketing

By Tony Zapanta |

March 19, 2025

There has never been a better time to explore how outsourcing can help reduce costs, increase efficiencies and deliver much-needed wins in bank..

5 tactics to grow your finance business

By Tony Zapanta |

March 5, 2025

Want to grow your finance business? Check out our 5 tactics to stay competitive here.

How Banks Are Prioritizing Digital Solutions

By Sean Baker |

March 6, 2025

As technological innovation sweeps the banking and finance industry, the race is on to identify and implement the latest digital solutions and..

Beyond COVID - Finance industry trends post-pandemic

By Tony Zapanta |

March 6, 2025

Key trends shaping the finance industry post-pandemic and how leaders can ensure they are ready to utilize them to gain a competitive edge.

How digital disruption can drive business innovation

By Tony Zapanta |

March 19, 2025

Times of disruption and change can be uncomfortable. Discover how businesses are accelerating purposeful innovation through digital disruption in..

Customer acquisition for the bank of the future

By Sean Baker |

March 6, 2025

As digital innovation continues to revolutionize the banking

The growing need for Content Moderation

By Sean Baker |

March 19, 2025

The content moderation sector is tipped to reach up to U.S. $6 billion and it’s little wonder given the impact it can have on a company’s reputation..

The evolution of consumer spending

By Sean Baker |

March 19, 2025

Studying consumer spending behavior has never been more important as retailers adapt to a world where shoppers want to buy what they want, when they..

The trends set to shape the insurance industry post-pandemic

By Sean Baker |

March 19, 2025

How can you ensure that your insurance offerings come out on top post-pandemic? Check out these key industry insights to ramp up your business plans..