How employers can reduce healthcare costs
Dive into the world of healthcare benefits and learn how to reduce the cost of your workplace premiums.
AI customer support: benefits, challenges and best practices
Learn how AI is changing the customer support landscape for the better.
The future of customer service: why 24/7 support is non-negotiable
Why is 24/7 customer service essential in today's digital age? With 51% of people expecting round-the-clock availability, learn how to boost customer..
From reactive to proactive: using offshore teams to anticipate customer needs
Discover how offshore teams enhance proactive customer service through predictive analytics, personalized outreach and continuous improvement. Learn..
Innovate or stagnate: how offshoring empowers organizations to embrace digital change
Outsourcing is changing the game for businesses keen to embrace digital transformation.
How AI is impacting the accounting and finance sector
Discover why artificial intelligence is set to be a game-changer for accountants and their clients.
5 ways AI is changing customer service
Discover how artificial intelligence is transforming the customer service landscape for the better.
How AI is improving data management
Discover how artificial intelligence is changing the world of data management for the better.
5 examples of how AI is improving healthcare
Discover how artificial intelligence is helping deliver better care for patients and lower costs for providers.
5 top data management software solutions
Discover why data management strategies are essential in the digital world and the best software to help enhance your performance.
Trends in construction and engineering services outsourcing
Discover the biggest challenges facing construction and engineering firms and how looking for talent offshore can help.
The 7 Best FP&A Software and Financial Planning Software Tools for 2025
What is FP&A and why is it important for organizations?
2023 financial services market update
Discover the top trends, key factors and country-by-country insights set to shape financial services in 2023.
BPO market update: a plan for the future
Discover insights into what the future holds for the outsourcing sector from one of the industry’s key players.
What are the most in demand skills?
Stay informed about the latest skills trends and how to stay competitive, discover opportunities and the challenges ahead.
5 banking and finance trends for 2025
Discover the issues and trends that are defining the modern world of institutional finance.
6 digitalization trends transforming the banking industry
Digitalization is changing the game. Discover the top 6 trends driving the digital revolution on our blog.
Top business trends of the year: stay ahead of the game
Stay ahead of the game with these top business trends shaping the global marketplace.
Tech trends we'll see this year
Hyperautomation, artificial intelligence, anywhere operations and the rise of 5G are some of the top technology trends we’ll see in 2021.
The impact of AI on business
Learn how AI is impacting different business sectors and how your business can embrace AI to enhance operations in this blog.
The future of customer experience
The pandemic forced many businesses to step up their CX offerings but the focus is now on how technology and recruitment can help maintain their..
Five ways that chatbots qualify leads
The human touch will always be important in the sales world but technology is helping businesses identify the best people to target for those sales.
How can tech companies leverage metaverse outsourcing?
The metaverse is shaping as the greatest tech revolution since the internet - but what is it and how can your company benefit?
How eCommerce chatbots can boost sales and customer retention
AI-powered chatbots are changing the way eCommerce businesses deliver customer service.
The gig economy: a liquid workforce
Discover what the gig economy is, the impact of the gig economy on various markets and how you can benefit from investing in this fast-growing liquid..
The ultimate guide to Industry 4.0 – inside the fourth industrial revolution
A complete guide to Industry 4.0. Learn how the fourth industrial revolution can help a business streamline its operations and procedures.
7 eCommerce trends to watch in 2024
Discover the concepts and innovations that will drive the eCommerce agenda in the next year.
The importance of trust in a digital-first world
There is no excuse to not take the time to consider why trust is important in business and especially in a digital world. Read more in this blog.
The future of B2B sales: the new buying journey
Learn about the future of B2B sales in this blog here.
Key technology for hybrid workplaces
Remote work is here to stay and new technologies are playing a crucial role in enhancing the modern hybrid workplace.
Knowledge management software tools
As companies realize the growing importance of storing and sharing knowledge with ease, innovative software tools are making a world of difference.
The benefits of outsourcing bank marketing
There has never been a better time to explore how outsourcing can help reduce costs, increase efficiencies and deliver much-needed wins in bank..
5 tactics to grow your finance business
Want to grow your finance business? Check out our 5 tactics to stay competitive here.
How Banks Are Prioritizing Digital Solutions
As technological innovation sweeps the banking and finance industry, the race is on to identify and implement the latest digital solutions and..
Beyond COVID - Finance industry trends post-pandemic
Key trends shaping the finance industry post-pandemic and how leaders can ensure they are ready to utilize them to gain a competitive edge.
How digital disruption can drive business innovation
Times of disruption and change can be uncomfortable. Discover how businesses are accelerating purposeful innovation through digital disruption in..
Customer acquisition for the bank of the future
As digital innovation continues to revolutionize the banking
The growing need for Content Moderation
The content moderation sector is tipped to reach up to U.S. $6 billion and it’s little wonder given the impact it can have on a company’s reputation..
The evolution of consumer spending
Studying consumer spending behavior has never been more important as retailers adapt to a world where shoppers want to buy what they want, when they..
The trends set to shape the insurance industry post-pandemic
How can you ensure that your insurance offerings come out on top post-pandemic? Check out these key industry insights to ramp up your business plans..
Top business efficiency lessons from COVID-19
COVID-19 has provided insight into how we can increase business efficiency. Discover the ways to make efficiency gains without significant..
A guide to social selling
Social selling can help you reach more customers, win more sales, close more deals, and build trust with prospects.
Artificial intelligence and the future of accounting
Artificial intelligence is impacting accounting services but also offers great opportunities for those who can shift from compliance to business..
Business planning for 2021
COVID-19 has posed huge challenges to business continuity and planning but has also opened up opportunities for reinvention.
Why digital solutions are the key to meeting consumers’ changing needs
Digital solutions need to be at the forefront of thinking to remain competitive in a world where consumers consider CX their top priority.
The impact of COVID-19 on the healthcare industry
The following blog explores the impact of COVID-19 on current trends emerging in the healthcare industry.
Future trends in the insurance industry
The following blog explores future trends in the insurance industry.
How to ensure client experience is at the center of your accountancy firm
Read this blog for three key steps that will ensure you're integrating your offshore team into your onshore team effectively.
The evolution in offshore outsourcing
With the growth in technology and automation, today’s outsourcing centres look very different from years gone by and businesses are reaping the..
7 business apps that will improve business efficiency
Start using the apps in this blog to improve your business efficiency.
Customer Service Outsourcing Directions in 2020 - The Future is Offshore
The future of customer service outsourcing is bright - and high tech - but don’t be fooled, there’s much more to it than AI and chatbots.
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Social commerce trends: what you need to know
Discover the statistics around social commerce and the trends that your organization should embrace.