The future of customer service: why 24/7 support is non-negotiable
Why is 24/7 customer service essential in today's digital age? With 51% of people expecting round-the-clock availability, learn how to boost customer..
Strategies for ensuring data security in eCommerce
Discover key steps online businesses can take to avoid the scourge of cyber attacks.
How outsourcing is helping deliver retail and eCommerce success
Retail leaders and outsourcing experts share their tips on how to make the most of your offshore strategy.
10 tips for eCommerce customer service outsourcing
Unlock the secrets of successful eCommerce customer service outsourcing with our expert tips.
5 ways AI is changing customer service
Discover how artificial intelligence is transforming the customer service landscape for the better.
Why outsourcing in retail is a winning strategy
Learn how a growing number of retailers are turning to outsourcing to overcome challenges in the current economic climate.
6 benefits of outsourcing eCommerce tasks
Explores the top benefits of outsourcing for eCommerce tasks, from cost savings and improved efficiency to access to a global talent pool.
The end of the labor shortage: Understanding the rise in job cuts
Is the labor shortage coming to an end with job cuts on the rise? Learn how to navigate the change.
The impact of AI on business
Learn how AI is impacting different business sectors and how your business can embrace AI to enhance operations in this blog.
How eCommerce chatbots can boost sales and customer retention
AI-powered chatbots are changing the way eCommerce businesses deliver customer service.
Five ways for eCommerce businesses to tackle the post-COVID slowdown
As shoppers increasingly return to brick-and-mortar stores, it is time for eCommerce businesses to think outside the square and embrace new..
7 eCommerce trends to watch in 2024
Discover the concepts and innovations that will drive the eCommerce agenda in the next year.
The importance of trust in a digital-first world
There is no excuse to not take the time to consider why trust is important in business and especially in a digital world. Read more in this blog.
The channel-less customer experience
What is a channel-less customer experience, and how can your business implement it to keep up with the needs of today’s connected customer? More in..
The evolution of consumer spending
Studying consumer spending behavior has never been more important as retailers adapt to a world where shoppers want to buy what they want, when they..
eCommerce Outsourcing for the Modern Entrepreneur
How do you ensure your eCommerce startup isn't a bust? Outsourcing could be a solution.
The evolution of omnichannel - how to provide an exceptional customer experience
Omnichannel solutions have evolved to cater for the growing number of ways shoppers interact with retailers – but has your business done the same?
A guide to social selling
Social selling can help you reach more customers, win more sales, close more deals, and build trust with prospects.
eCommerce trends in a post-COVID world
eCommerce industry trends are coming to the fore. Retailers are becoming strategic since Covid 19 hit. Learn about the trends and what to do to stay..
Popular posts
-
The impact of AI on businessFebruary 28, 2023
-
Call center script examples and best practicesOctober 28, 2022 -
The ultimate list of outsourcing statisticsMarch 16, 2023 -
How to overcome revenue cycle management healthcare challengesAugust 20, 2024 -
Strategies for ensuring data security in eCommerceJuly 24, 2024
Browse by topic
- Accounting
- Accounting & Finance
- All Industries
- Banking
- BPO/RPO/HRO
- Communication
- CSR & ESG
- Customer & Client Acquisition
- Customer Experience
- Cybersecurity
- Cybersecurity & Compliance
- Data Management
- Digital Operations
- Digital Transformation
- eCommerce
- Education
- Employee Engagement
- Engineering & Construction
- Financial Services
- Healthcare
- Hospitality and tourism
- HR & Recruitment
- Information Technology
- Insurance
- Legal Services
- Logistics
- Offshoring & Outsourcing
- Outsourcing
- Professional Services
- Real Estate
- Retail & eCommerce
- Startups
- Talent Acquisition and Retention
- Technology
- Trends & Guides
- Workforce Integration
Social commerce trends: what you need to know
Discover the statistics around social commerce and the trends that your organization should embrace.