The future of customer service: why 24/7 support is non-negotiable
Why is 24/7 customer service essential in today's digital age? With 51% of people expecting round-the-clock availability, learn how to boost customer..
From reactive to proactive: using offshore teams to anticipate customer needs
Discover how offshore teams enhance proactive customer service through predictive analytics, personalized outreach and continuous improvement. Learn..
Ultimate list of healthcare outsourcing statistics
Discover the numbers, growth drivers and market trends behind the healthcare outsourcing revolution.
5 banking and finance trends for 2025
Discover the issues and trends that are defining the modern world of institutional finance.
Tech trends we'll see this year
Hyperautomation, artificial intelligence, anywhere operations and the rise of 5G are some of the top technology trends we’ll see in 2021.
How can tech companies leverage metaverse outsourcing?
The metaverse is shaping as the greatest tech revolution since the internet - but what is it and how can your company benefit?
The ultimate guide to Industry 4.0 – inside the fourth industrial revolution
A complete guide to Industry 4.0. Learn how the fourth industrial revolution can help a business streamline its operations and procedures.
The importance of trust in a digital-first world
There is no excuse to not take the time to consider why trust is important in business and especially in a digital world. Read more in this blog.
Key technology for hybrid workplaces
Remote work is here to stay and new technologies are playing a crucial role in enhancing the modern hybrid workplace.
Knowledge management software tools
As companies realize the growing importance of storing and sharing knowledge with ease, innovative software tools are making a world of difference.
The benefits of outsourcing bank marketing
There has never been a better time to explore how outsourcing can help reduce costs, increase efficiencies and deliver much-needed wins in bank..
The top 7 things to look for when choosing the right tech solutions for your business
Keeping pace with technological change is not easy but there are a few essential factors all business owners should consider when adopting new..
The trends set to shape the insurance industry post-pandemic
How can you ensure that your insurance offerings come out on top post-pandemic? Check out these key industry insights to ramp up your business plans..
What You Need to Know About Insurance Outsourcing
This blog is your ultimate guide to everything you need to know about insurance outsourcing to the Philippines.
Top business efficiency lessons from COVID-19
COVID-19 has provided insight into how we can increase business efficiency. Discover the ways to make efficiency gains without significant..
The impact of COVID-19 on the healthcare industry
The following blog explores the impact of COVID-19 on current trends emerging in the healthcare industry.
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