The top offshore teams you need to secure business goals
Want to know how you could leverage the power of an offshore team? Finding it difficult to imagine how offshoring could ever be a viable option for your business? The Philippines, a country that has made significant strides in providing offshore services to Western businesses, could be the skills-rich offshore partnership your business needs to help you secure your business goals.
Here are some teams you can offshore easily to the Philippines to add instant value to your organization.
Back office
More and more businesses are back-office offshoring to the Philippines to boost efficiency and scale fast. And it makes sense – as your business grows, your local team feels the pressure of their increased workload. Business is booming, but they’re stretched to breaking point and they simply can’t keep up with demand.
Back office admin can be crippling to business growth - it’s one of the main driving forces behind high turnover rates. This is because highly qualified staff are often being assigned to back office, routine admin tasks that distract them from completing the core tasks they should be doing in their role. This in turn can have a major impact on an employee’s job satisfaction and can lead to decreased productivity. The solution is to give your local staff the back office support they need.
Back office team functions that can be offshored, but not limited to, include:
- Finance, accounting and payroll
- Human resources, recruitment and training
- Customer service
- Workforce management
- Marketing
- Data management
- Administration and personal assistance.
Contact center
Customer service is crucial for any business. It has the power to erode profits which can ultimately destroy your bottom line. It’s crucial for businesses to invest in excellent quality customer service. Not only will it leave customers satisfied with their experience, it will help you grow your business.
Businesses are tapping into the offshore labor market due to the sheer volume of talent that is available overseas. Offshore contact centers, especially in the Philippines, are renowned for their excellent English language skills and dedication to customer service. Because of this, businesses are building highly skilled, qualified contact center teams for up to 70% less than if they were to recruit talent locally.
Contact center team functions that can be offshored may include:
- Contact center operations management
- Customer service
- Telemarketing
- Debt collection
- Quality assurance
- Workforce management
- IT support.
Creative services
From marketing and content writing to design and animation, you can offshore creative services and build the ultimate team to deliver on projects faster. Establishing offshore creative and design teams overseas is one way companies can leverage the expertise of experienced creative professionals.
Not only does offshoring cut costs dramatically, it allows you to maintain control and ownership of your creative processes and brand. You can be confident in a unified team of skilled branding, digital and design professionals working in synergy with your creative leads.
With the right offshore provider, you can find creative talent with a demonstrated track record of creating successful campaigns similar to what your company needs. Then, buoyed by streamlined social media, advertising and online communications, your customer engagement will increase exponentially.
Creative services team functions that can be offshored may include:
- Web, digital, multimedia, 3D and graphic design
- Animation
- Content writing, creating and editing
- Content management
- Web development
- Copywriting
- Video editing
- Project and account management
- Production coordination.
Data processing
Offshoring data processing is becoming increasingly essential for organizations around the world who manage and store large amounts of data. Data processing is a labor-intensive, highly technical task – but without a team of professionals managing and reporting on your information, you’ll miss opportunities to improve your business efficiencies. This is where offshoring can help.
Many businesses offshore data processing to take advantage of efficiencies in terms of both cost and human resources. Given the advances in data applications and cloud computing, data processing can be performed anywhere in the world and at a huge cost saving for the company.
By offshoring this work, your local team can then focus on the drivers of your business at an analytical and strategic level. They can also work on developing new products and services, establishing new revenue streams and nurturing customer relationships.
Data processing team functions that can be offshored may include:
- Data analysis
- Account and file management
- Utilizing data to provide business intelligence
- Data encoding
- Creating protocols for retrieval and storage of data
- Defining data hierarchies and systems architecture
- Data quality management and reporting
- Scripting and programming data management tools
- Data compilations and auditing
- Technical report writing.
Digital marketing
Offshoring digital marketing is a smart resourcing solution that provides businesses with access to highly qualified and skilled teams, for a fraction of the price. Businesses are utilizing the top tier talent available in offshore markets to help improve their online exposure, lead generation or sales and overall brand awareness.
Marketing can be very time consuming and resource intensive and there are many challenges organizations face when it comes to bringing their marketing strategy to life. As a result, organizations are looking for cost saving alternatives that can guarantee quality outcomes.
If you are implementing an effective digital strategy, then your reach can be global. You can also free up funds in your business by hiring in a low cost economy where employment costs are up to 70% less. These funds can then be used to reinvest back into the growth of your business, allowing you to scale and grow sustainably.
Digital marketing team functions that can be offshored, but not limited to, include:
- Search engine marketing
- Search engine optimization
- Content writing
- Social media marketing
- Marketing automation
- Email marketing.
Finance and accounting
Your finance and accounting team manages your day-to-day and long-term finance operations and strategy. They look after everything from your incoming and outgoing payments, budget creation and tracking, cash-flow management, financial reporting, tax and compliance and many more tasks related to your organization's finances.
Outsourcing your finance and accounting team to the Philippines, can offer savings of up to 70% on wages and occupancy costs and can improve your capacity to access and interpret high-quality data and reporting. With a qualified finance and accounting team, skilled in dynamic financial tracking and reporting tools, you can grow your organization sustainably. The workforce in the Philippines is known for its technical competency and attention to detail, operating in a fiscal and financial system almost identical to conditions in Western countries. In fact, the Philippines is currently one of the most dynamic economies in East Asia, with sound economic fundamentals and a globally recognized competitive workforce.
Finance and accounting team functions that can be offshored may include:
- Bookkeeping
- Accounting
- Accounts receivable and payable
- Payroll processing
- Procurement
- Broker support
- Financial paraplanning
- Insurance claims processing
- Loan processing
- Financial analysis
- Tax advisory.
Information technology
Offshoring can be a solution for organizations that want to reduce overheads to focus on upgrades and develop technology to facilitate growth. Your organization could save up to 70% on employment spending alone with offshoring your IT teams to the Philippines due to the lower living costs. Where many organizations would have to invest significant amounts in development and maintenance costs or hiring and onboarding services, offshore providers already have these operational costs covered.
Information technology team functions that can be offshored may include:
- Technical support
- Business services
- Customer support
- Digital marketing
- Finance
- Human resources
- Web development.
What’s next
If you want to learn more on the above topics, including what other offshore teams you could offshore to secure business goals (operations, healthcare services and engineering and construction) plus additional information on outsourcing market influences and forecasts, then download the full version of our ‘Top 10 offshore teams to secure business goals’ eBook today. Just fill in the form below.